Never lose a boiler job to a missed call again
When you’re under a boiler, bleeding a system or mid gas-safety check, you can’t stop to grab the phone. Call2SMS texts every missed caller back within seconds, finds out the fault and the address, and drops a ready-to-quote lead on your phone.
Every missed call is a job walking away
Heating work means your hands are full and your phone’s in the van. A family with no hot water, a landlord chasing a gas safety certificate, or a homeowner whose boiler died overnight rings — and if you can’t pick up, they don’t leave a voicemail. With a cold house, they call the next engineer on Google straight away.
Call2SMS closes that gap. The instant a call rings out, the caller gets a friendly text in your business name. The AI asks what’s wrong, whether there’s heat or hot water, and where they are — then sends you the full lead so you can quote between jobs instead of losing it to a competitor.
Figures from independent research — see our missed call statistics and what a missed call costs.
What Call2SMS captures from every missed heating engineer call
Every lead summary gives you the details you need to call back fast and win the job — and you can add your own questions during setup.
Type of job
Boiler repair, service, new install, landlord gas certificate or power flush — captured up front.
Urgency
Knows the difference between “no heat or hot water now” and a routine service, so you triage fast.
Boiler make & fault
Captures the make, model and symptom so you can turn up with the right part.
Location & postcode
Confirms where the job is so you can plan your route and price the call-out.
Name & best number
A first name and confirmed mobile so your callback lands warm.
What a text-back conversation looks like
Here’s how a missed call to a heating engineer becomes a captured lead — in your business name, within seconds.
A typical Missed Call Lead Recovery conversation
- Captures the fault, boiler make and address while you’re still on a job
- Catches the overnight “no heat” emergencies you’d otherwise miss
- Lets you prioritise the urgent breakdowns over routine quotes
The modern alternative to a heating engineer answering service
A traditional answering service puts a call centre between you and your customers, charges per call or per minute, and ties you into a contract — and they still can’t book the job for you.
Call2SMS does the job that matters: it makes sure no missed caller is ignored. Every unanswered call gets an instant, on-brand text, a real two-way SMS conversation captures the enquiry, and the lead lands on your phone — 24/7, for a fixed low monthly price, with no contract. See why it’s the smarter answering service alternative, or compare every option on our cost comparison page.
Heating Engineers — common questions
Missed call text-back for your trade
Call2SMS works for any business where a missed call means a missed job. See how it works for:
Stop losing heating engineer leads to the next number on the list
Setup takes under 24 hours and works with your existing number — you just set up conditional call forwarding. Your next missed call could be the first one you turn into a booked job.
7-day free trial · no contracts · cancel anytime · from £37/month