Capture every new client enquiry, even when you’re in court
Prospective clients expect a prompt, discreet response. When you’re with a client or in court, Call2SMS texts missed callers back in seconds, captures the type of matter, and alerts your team.
Every missed call is a new client walking away
People ring a solicitor at a stressful moment — a conveyancing deadline, a family matter, a will, an injury claim — and they expect to be looked after straight away. A call that rings out without any response can send a prospective client straight to the next firm, taking a valuable instruction with them.
Call2SMS makes sure no enquiry is left hanging. Every missed call triggers a discreet, professional text in your firm’s name. The AI explains that a member of the team will be in touch, captures the broad type of matter and the best time to call — without asking for confidential detail over SMS — and alerts your team to follow up.
Figures from independent research — see our missed call statistics and what a missed call costs.
What Call2SMS captures from every missed solicitor call
Every lead summary gives you the details you need to call back fast and win the job — and you can add your own questions during setup.
Type of matter
Conveyancing, family, wills & probate, injury or commercial — routed to the right department.
Discreet by design
The AI captures the area of law, not confidential details — those stay for the call.
Best time to call
When the client would like to be contacted, for a smooth callback.
Routed to the right team
Each practice area can route to the right fee-earner or clerk.
Name & number
Captured for a prompt, professional response.
What a text-back conversation looks like
Here’s how a missed call to a solicitor becomes a captured lead — in your business name, within seconds.
A typical Missed Call Lead Recovery conversation
- A discreet, professional reply that reassures clients from the first contact
- Captures the area of law so the right fee-earner calls back briefed
- Covers court days and client meetings without missing new instructions
The modern alternative to a solicitor answering service
A traditional answering service puts a call centre between you and your customers, charges per call or per minute, and ties you into a contract — and they still can’t book the job for you.
Call2SMS does the job that matters: it makes sure no missed caller is ignored. Every unanswered call gets an instant, on-brand text, a real two-way SMS conversation captures the enquiry, and the lead lands on your phone — 24/7, for a fixed low monthly price, with no contract. See why it’s the smarter answering service alternative, or compare every option on our cost comparison page.
Solicitors — common questions
Missed call text-back for your trade
Call2SMS works for any business where a missed call means a missed job. See how it works for:
Stop losing solicitor leads to the next number on the list
Setup takes under 24 hours and works with your existing number — you just set up conditional call forwarding. Your next missed call could be the first one you turn into a booked job.
7-day free trial · no contracts · cancel anytime · from £37/month